Cancellation Policy
At Book A Travel, we understand that plans can change unexpectedly. We strive to provide flexibility and transparency in our cancellation policy to accommodate our customers' needs while also ensuring the sustainability of our business operations. Please review the following cancellation policy for details on cancellations, refunds, and applicable fees:
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Booking Cancellations:
- Cancellation Deadline: Cancellation deadlines vary depending on the type of booking and may be specified at the time of booking confirmation.
- Cancellation Requests: To cancel a booking, customers must submit a cancellation request through their account on our website or by contacting our customer support team directly.
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Refunds:
- Refund Eligibility: Refund eligibility is subject to the specific terms and conditions of the booking and may vary based on factors such as the time of cancellation, type of booking, and supplier policies.
- Processing Time: Refunds will be processed within a reasonable timeframe following the cancellation request, typically within [insert number] business days.
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Cancellation Fees:
- Non-Refundable Bookings: Some bookings may be non-refundable or subject to cancellation fees imposed by suppliers, which will be communicated to customers at the time of booking.
- Administration Fees: In some cases, a cancellation administration fee may apply, which will be deducted from the refund amount.
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Special Circumstances:
- Extenuating Circumstances: In cases of extenuating circumstances, such as natural disasters, medical emergencies, or government-imposed travel restrictions, we may offer exceptions to our standard cancellation policy. Customers are encouraged to contact us promptly to discuss their situation.